At HOMCOM Store, we design our furniture with care and precision, and we approach your satisfaction with the same attention to detail. If your purchase doesn’t meet your expectations, our straightforward returns process ensures a solution as seamless as our Scandinavian-inspired designs.

Our Return Promise

We stand behind our space-saving, multifunctional furniture with a 15-day return policy from the date of delivery. Like our carefully curated collections, this policy is designed to be simple yet comprehensive.

Key Return Conditions

  • Items must be in original, unused condition with all packaging
  • Proof of purchase required (order number or receipt)
  • Assembly-required items must not be assembled
  • Custom or special order items cannot be returned

Non-Returnable Items

To maintain quality standards, certain items in our collections cannot be returned:

  • Customized furniture pieces (personalized engravings or finishes)
  • Special order items not part of our standard collections
  • Items marked as “Final Sale” in product descriptions

Simple 3-Step Return Process

1. Initiate Your Return Request

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of any damaged items (if applicable)
Subject: Return Request for Order #[Your Order Number] Dear HOMCOM Store Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – [Product Name] – [Quantity] Reason for return: [Please specify – changed mind, damaged item, wrong item received, etc.] [If applicable: Attached are photos showing the issue with the product.] Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping instructions
  • Prepaid return label (for damaged/incorrect items)

3. Ship Your Return

Pack items securely in original packaging and affix the return label. For changed mind returns, you’re responsible for return shipping costs ($12.95 for standard return shipping).

Exchange Process

Need a different size or color? Exchanges follow the same process as returns. Simply indicate in your request that you’d like an exchange and specify your preferred replacement item.

Refund Timeline

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Credit card/PayPal refunds appear in 5-10 business days (depending on your bank)
  • Original shipping fees are non-refundable
  • For changed mind returns, return shipping is deducted from your refund

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • We’ll cover all return shipping costs
  • You may choose replacement or full refund
  • Please report within 48 hours of delivery with photos

Quality Assurance Note

We inspect every piece before shipping, just as we carefully consider each design element in our furniture. Should any issue arise, our Kansas-based team is ready to assist.

International Returns

For customers outside the U.S. (excluding some Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Allow additional time for international return processing

Contact Our Returns Team

For any questions about our returns policy:

Email: [email protected]
HOMCOM Store
1437 Marshville Road
RANDALL, US 66963

We appreciate your trust in HOMCOM Store, and we handle your returns with the same care we put into crafting our minimalist, functional furniture pieces.