Welcome to our Frequently Asked Questions page. Here you’ll find answers to common questions about our modern, minimalist furniture and services. If you don’t find what you’re looking for, our Kansas-based customer service team is always happy to help at [email protected].

About HOMCOM Store

Who is HOMCOM Store for?

Our target customers are style-conscious homeowners, renters, and interior enthusiasts who appreciate affordable, modern furniture with minimalist designs. Whether you’re furnishing a compact apartment with our space-saving pieces or refreshing your entire home, our collections cater to those who value both form and function.

What’s the style of HOMCOM furniture?

We specialize in contemporary, multifunctional furniture that combines clean lines with practical storage solutions. Our products range from sleek sofas to modular storage units, all designed with modern living spaces in mind.

Product Questions

What types of furniture does HOMCOM offer?

Our collections include:

  • Living Room: Sofas, console tables, bookshelves, side tables
  • Bedroom: Beds, nightstands, dressers, benches
  • Dining: Tables, chairs, benches, complete sets
  • Home Office: Desks, chairs, storage solutions
  • Multipurpose: Storage furniture, bar stools, sideboards
Are your products easy to assemble?

Yes! All our furniture comes with clear assembly instructions and is designed for straightforward setup. Most items require basic tools (not included) and can be assembled by one or two people.

Ordering & Account

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
How do I track my order?

Once your order ships, you’ll receive an email with tracking information. All orders include tracking, whether you choose Standard Shipping (DHL/FedEx) or Free Shipping (EMS).

Shipping & Delivery

Where do you deliver?

We ship globally to most countries, excluding some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.

What are my shipping options?

We offer two convenient options:

  1. Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Processing time is 1-2 business days before dispatch.
What if I’m not home when delivery arrives?

Carriers will typically leave a notice with instructions for rescheduling or picking up your package. For valuable items, they may require signature confirmation.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Please contact our customer service at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

How long do refunds take?

Once we receive your returned item, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment provider.

Customer Service

How do I contact customer service?

Our Kansas-based team is available via email at [email protected]. We typically respond within 24 hours on business days.

What are your business hours?

Our customer service operates Monday-Friday, 9am-5pm Central Time (excluding major US holidays).

Note: All delivery times are estimates and may vary by destination. Some remote areas may experience longer delivery times.